Answers to your frequently asked questions
Can you hold a place before I apply?No, our properties are first-come, first-serve.
How old do you have to be to apply?You must be at least 18 years old to apply for one of our properties.
You have a property I want to rent. How do I apply?The application process starts at our listings – look for the “APPLY HERE” button and begin the process. If you have any questions please call 361-944-9081
What are your screening criteria?To see our screening criteria Click Here
How long will it take to get an answer on our application being submitted?We can usually respond in 1 – 3 business days depending on weekends and holidays. After the application is completed, a formal response will be communicated to the applicants – usually via email.
How do I pay rent?We expect all of our tenants to pay rent electronically through their tenant portal as this is the fastest, most accountable, and reliable means to pay rent.
When is my rent due?Rent is due on the 1st of each month. Late fees posted starting midnight on the 5th of each month. Our late fee policy is 12% of the month’s rent starting the 5th of the month.
I want to get a pet. What do I do?If the property allows pets we will allow no more than 2. The monthly pet fee is $35 per pet.
How to make maintenance requests?We ask that tenants submit all repair requests through the tenant portal for the fastest response.
If you do not see an answer your questionContact us tab directing to email a question to info.silvertreemanagement.com